8 November 2026 · privacy@towdeskpro.com
TowDesk Pro is operated by Neice Core Technologies LTD. (“we”, “us”) as a software platform only — we are not a towing or recovery service provider. This policy explains how we handle personal data for subscribing businesses and how we host data those businesses collect from their own customers via TowDesk.
Who we are
Neice Core Technologies LTD. provides TowDesk Pro, a multi-tenant platform for towing operators. We act as a data controller for account, billing, and platform usage data. For job and customer data entered by your company, we act as a data processor on your instructions.
Data we collect
Account data: names, business details, email addresses, authentication logs, and company configuration.
Operational data: jobs, quotes, vehicles, dispatch events, driver updates, photos, signatures, and messages your team submits.
Payment data: processed by Stripe. We receive Stripe customer and Connect account identifiers, not full card numbers.
Technical data: IP address, browser type, device identifiers, cookies, and usage metrics for security and product improvement.
Motorist data on your booking widget or hosted page: names, phone numbers, email, pickup and drop-off locations, and payment status — stored on behalf of your company.
How we use data
Provide, secure, and improve the service; process subscriptions and usage billing; send transactional email and SMS when you enable those features.
Comply with law, enforce our terms, and prevent abuse.
We do not sell personal data. We do not use motorist data from your jobs for our own marketing.
Sharing
Subprocessors that help run the service (hosting, email/SMS delivery, maps, payment processing) under contractual safeguards.
When you direct us to integrate with a service you configure (for example Stripe Connect to your account).
Authorities when required by law or to protect rights and safety.
Retention
We retain data while your subscription is active and for a reasonable period afterward for backups, billing records, and legal obligations. You may export or delete tenant data subject to product capabilities and applicable law.
Your rights (United States)
Depending on your state of residence, you may have rights to access, correct, delete, or port personal data, and to opt out of certain processing. Contact us to exercise rights. California residents may have additional rights under the CCPA/CPRA; we do not sell personal information as defined by those laws.
Security
We use encryption in transit, access controls, tenant isolation, and monitoring. No method of transmission over the internet is perfectly secure; report suspected incidents to privacy@towdeskpro.com.
International transfers
We may process data in the United Kingdom, European Economic Area, and United States. Where required, we use appropriate safeguards such as standard contractual clauses.
Children
TowDesk Pro is a business service not directed at children under 16.
Changes
We may update this policy. We will post the revised version with a new “last updated” date. Material changes may be notified by email or in-app notice.