8 November 2026 · legal@towdeskpro.com
Neice Core Technologies LTD. (“TowDesk”, “we”, “us”) provides TowDesk Pro solely as a business-to-business software platform. We are not a towing company, roadside assistance provider, insurer, payment institution, or agent for any subscriber. By registering or using the service, your company (“Customer”, “you”) agrees to these terms in full.
1. Platform provider only
TowDesk Pro is infrastructure: quoting tools, booking surfaces, dispatch, driver apps, integrations, and related technology. We do not perform towing, recovery, storage, or transport. We do not employ your drivers, set your prices for you, or decide whether to accept a job.
No partnership, joint venture, franchise, or agency relationship is created. You contract directly with your own customers and regulators. We are not a party to those relationships.
2. Your business, your liability
You are solely responsible for: licences and permits; insurance; vehicle and employee compliance; pricing, quotes, and tax shown to the public; quality and safety of services; damage to property or persons; lost or damaged vehicles; storage and impound rules; and all consumer, advertising, and fair-trading obligations in your jurisdiction.
Any quote, job, invoice, payment, refund, chargeback, dispute, complaint, or lawsuit involving your customers, employees, or third parties is between those parties and you — not TowDesk. We do not adjudicate disputes and have no duty to defend you or compensate your customers.
3. No reliance
Maps, distances, routes, ETAs, suggested prices, automation, and status updates are aids only. You must verify before dispatching, billing, or making operational promises. We do not warrant accuracy, completeness, or fitness for a particular purpose.
4. Payments
Subscription and usage fees are owed to us regardless of your revenue. Card payments for jobs are typically processed via Stripe Connect to your connected account; Stripe’s agreements apply. You are responsible for chargebacks, refunds, reserves, and compliance with card network and money-transmitter rules applicable to you.
We are not liable for withheld funds, Stripe account limitations, or payment failures caused by you, your customers, or third parties.
5. Acceptable use
You will use the platform lawfully, protect credentials, and not abuse APIs, messaging, or storage quotas. You will not misrepresent TowDesk as the service provider to motorists or imply that we insure or guarantee your work.
6. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee uptime, data integrity, or that the service will meet your revenue goals.
7. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEICE CORE TECHNOLOGIES LTD. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES — EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) USD $100 OR (B) THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
These limits apply to all theories of liability (contract, tort, negligence, strict liability, or otherwise). Some states do not allow certain exclusions; in those cases our liability is limited to the minimum permitted by law.
8. Indemnification
You will defend, indemnify, and hold harmless Neice Core Technologies LTD. and its affiliates, directors, officers, employees, contractors, and licensors from and against any and all claims, demands, suits, damages, losses, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or related to:
(a) your business operations, jobs, quotes, drivers, vehicles, and customer interactions; (b) your breach of these terms or applicable law; (c) your customer data or content; (d) disputes between you and any motorist, insurer, or authority; (e) alleged bodily injury, death, property damage, or theft connected to services you provide; or (f) your use or misuse of Stripe, maps, messaging, or other integrated services.
This indemnity survives termination.
9. Customer data and privacy
You are the business controller for motorist and employee data you enter. You grant us a limited licence to host and process it to operate the platform. Your privacy obligations to end users are yours alone.
10. Suspension and termination
We may suspend or terminate access immediately for non-payment, abuse, legal risk, or any breach. Termination does not relieve you of fees accrued or indemnity obligations.
11. Dispute resolution with TowDesk
Claims against TowDesk must be brought individually — not as a class or representative action — to the fullest extent permitted by law.
Before court action, you will email legal@towdeskpro.com with a written notice and allow 30 days for us to try to resolve the matter in good faith.
12. Governing law
These terms are governed by the laws of England and Wales. Courts in London, England have exclusive jurisdiction over disputes with TowDesk, except where mandatory US federal or state law gives you non-waivable rights as a consumer (which you are not, as a business subscriber).
13. Changes
We may update these terms. Continued use after the updated “last updated” date constitutes acceptance. Material changes may be emailed or shown in-product.
14. Contact
legal@towdeskpro.com · Neice Core Technologies LTD.