8 November 2026 · privacy@towdeskpro.com
Neice Core Technologies LTD. provides TowDesk Pro as B2B software only, not as a recovery operator. This policy covers our processing as controller (accounts/billing) and processor (your job and customer data). Questions about how a towing company uses your data must be directed to that company.
Roles
We are the data controller for your TowDesk account, billing, and platform security data. For job and customer records your company creates in TowDesk, we process personal data as a processor on your documented instructions.
Data we collect
Account and billing: contact details, company information, authentication data, and subscription history.
Operational: jobs, quotes, dispatch, driver evidence, tracking links, and communications your staff send through the product.
Payments: handled by Stripe; we store references and payout metadata, not card PANs.
Technical: logs, cookies, and device data for reliability and security.
End-customer data submitted on your widget or profile: contact details, locations, and payment outcomes — held for your company.
Lawful bases (UK / EEA)
Contract: to deliver the service you subscribe to.
Legitimate interests: security, fraud prevention, and product analytics in proportion to privacy impact.
Legal obligation: tax, accounting, and regulatory requests.
Consent: where we ask for optional marketing or non-essential cookies.
Sharing and subprocessors
Infrastructure, messaging, maps, and payment partners that support the service under data processing terms.
We do not sell personal data.
Retention
Data is kept for the life of your agreement and thereafter as needed for legal, tax, and dispute resolution purposes.
Your rights
UK and EEA users may have rights of access, rectification, erasure, restriction, portability, and objection. Contact privacy@towdeskpro.com. You may complain to the ICO (UK) or your local supervisory authority.
International transfers
Data may be processed in the UK, EEA, and US with appropriate safeguards where required.
Security and changes
We apply industry-standard safeguards. We will post updates to this page with a revised last-updated date.